Manage incident templates
You can create a new incident template by clicking the New incident template button on the Templates form; edit an existing one by clicking the Edit button next to it (Hub Operations: Templates: Incident templates tab).
1 Provide details; 2 Set affected Groups & Services
See Create incident.
3 Notifications
Enable silent notifications: Defaults to “Not set”. Select “Yes” to have immediate notifications sent to subscribers.
4 Add labels (optional)
Create labels to organize and group templates.