Integrate Site24x7 with StatusHub

The Site24x7 integration is accomplished through a webhook. This integration can only create incidents for a service using a specified token. Three Status Keys are used to communicate these incident events in StatusHub:

Down - Service status changed to Red to show service is down.

Trouble - Service status changed to Yellow to show service has an issue in StatusHub.

Up - Service status changed to Green to show service is up and operating correctly.

The created incident will have a default title of “[Site24x7] Alert”, which is not currently customisable. The incident body will consist of the “MONITORNAME” key value followed by “INCIDENT_REASON”. Example message: “App Service - Bad Gateway”.
To successfully integrate, steps must be completed in both StatusHub and Site24x7. Each are described in further detail below:

In StatusHub:

To connect Site24x7 to your StatusHub page, click on 'Services and Integrations' in the Hub Config section.

Once here, you will need to select the "Services & Integrations" option on the side menu.

Click the arrow on the right.

You will then see these options appear. Click on the 3 dots to the right to reveal the drop-down menu and choose the Edit option.

Under Edit services, select Integrations and choose Site24x7, then save.

After you select the Site24x7 option, we will generate a webhook for you to use at Site 24x7.

Note: Please note that your link may be slightly different, and you should always refer to Services & Integrations section when adding new integration in one of supported 3rd party services.

Site24x7 Configuration Steps

Go to your Site24x7 account and select Admin > Third Party Integration > Webhooks.

In webhooks settings, create a new webhook with the link copied from StatusHub. Make certain to enter an easy to recognize integration name such as the “StatusHub” or “StatusHub-Service Name”. Make all other necessary configurations and then click Save at the bottom of the form.