Integrate PagerDuty with StatusHub

Please follow the guide below to integrate PagerDuty with StatusHub.

In StatusHub:

To connect PagerDuty to your StatusHub page, click on 'Services and Integrations' in the Hub Config section. 

This will bring you to the edit status site page. Once here, you will need to select the "Services & Integrations" option on the side menu.

Click the arrow on the right.

You will then see these options appear. Click on the 3 dots to the right to reveal the drop-down menu and choose the Edit option.

Under Edit services, select Integrations and choose PagerDuty, then save.

After you select the PagerDuty option, we will generate a webhook for you to use at PagerDuty.

Please note that your link may be slightly different than the one in the image above, and you should always refer to "Services & Integrations" section when adding new integration in one of supported 3'rd party services

Once you have done this your "new service" i.e., PagerDuty will appear under the group you previously selected. With the webhook URL, we will need later underneath.

Look at that we are halfway there. Next, you are going to pop over to PagerDuty and complete the connection

In PagerDuty

The following are the steps required in PagerDuty to complete the integration.

Open "Integrations" and choose "Generic Webhooks (v3)" from the dropdown menu.

You will see the screen below, next click on "New Webhook".

You will now see the form as shown in the screen below.

• At the top you must input the webhook URL from the final step of the process in StatusHub.
• Scope type and Scope allow you to set the relevant service in PagerDuty.
• At a minimum you need to check the boxes for "incident.resolved" and "incident.triggered".
• Then finally click on "Add Webhook" to submit the form and complete the process.

If you have any questions please contact us.