Email sender - Postmark - New
This Email sender tab is accessible through Notification Settings under Hub Config.
Here you may add your own domain for sending email notifications to subscribers.
Please note: The default email sender used by StatusHub is: do-not-reply@statushub.io
Once you add your email, the page will refresh with instructions for the DNS records you need to set in order to be able to send notifications from this address.
Set Up DKIM and Return path records for your sending domains
Now that you've added a new sending domain, you can should add the appropriate records to your domain's DNS settings.
To add the DNS records for your sending domains, you'll need to add records or appropriate type and data exactly as instructed. Records needs to be added through your hosting provider, domain registrar, DNS provider or other entity running authoritative DNS servers for desired domain.
We recommend referring to your provider's help documentation for specific information on adding DNS records.
There are two DNS records that has to be added:
DKIM
Add a new TXT record with the name and value visible in StatusHub control panel.
In case you can't use semicolons in DNS record, you need to escape them. Please consider following examples:
With semicolons escaped:
k=rsa\; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB
With semicolons unescaped:
k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB
Return path
Return path requires CNAME DNS record to be set. The value for record typically is not unique to your domain and is a shared address used by Postmark which is one of our Email providers.
Please make sure that the record is set on requested name (typically "pm-bounces.your-domain.com") because if by mistake you would create CNAME on root domain like "your-domain.com" it may block all other records set on "your-domain.com" which may impact other systems you are using, including the ability to receive emails on your domain.
Validation states
Once you add both DNS records to your DNS provider and you will then need to check the status in StatusHub under settings. To recheck your DNS records status, please use "Recheck DNS records" button
There are four possible states of required/current verification status:
1. Default sending domain
In case you are using default sending email address 'do-not-reply@statushub.io', you do not need domain verification.
2. Unverified sending domain
After setting new sender email address, it's unverified by default, and you need to set appropriate DNS records, otherwise provided email address will not be used
Record details:
3. Fully verified sending domain
When domain if fully verified, notification email will use provided email address
Record details:
Note:
All unverified sender domains will not be used in "From:" mail field and instead default "do-not-reply@statushub.io" will be used. However, in that case, your custom email will be used in "Reply-To:" field
If you've added the DKIM record and are still seeing that it's missing, your DNS provider may require the record be formatted differently. Please make sure that all record have name, type and value exactly as shown in StatusHub.
Some DNS providers don't require semicolons be escaped. If you see issues, try removing the backslashes right before semicolons at the beginning and end of the record.
Some DNS providers take longer than others to publish and push the record. If you're adding a completely new record, those often validate within 10-15 minutes. Changing records can take longer, but can vary based on your DNS provider and TTL for the record.