Email Sender - Postmark

This Email sender tab is accessible through Notification Settings under Hub Config.

Here you may add your own domain for sending email notifications to subscribers.

Please note: The default used by StatusHub is: no-not-reply@statushub.io

Once you add your email, the page will refresh with instructions for the DNS records you need to set for DKIM and SPF.

Now that you've added a new sending domain, you can also add the appropriate records to your domain's DNS settings. To add the SPF and DKIM records for your sending domains, you'll need to add records of type 'TXT' through your hosting provider, domain registrar, or DNS provider. We recommend referring to your provider's help documentation for specific information on adding TXT records.

Important: All Records should be set on subdomains of the domain that you would like to use for sending emails. For example, if you would like to send notifications from the address "notifications@my_domain.com", then, for example, SPF record should be set on "status-emails.my_domain.com."

SPF

If you don't have an SPF record yet, you'll need to add one for your domain. At a minimum, the value should be the following if you're only sending mail through Mailgun for that domain:

v=spf1 include:spf.mailgun.org ~all

If you already have a TXT record with SPF information, you'll need to add Mailgun's servers to that record by adding include:spf.mailgun.org in the record (before the last operator, which is usually, ?all~all or -all ).

DKIM

Add a new TXT record with the name and value visible in StatusHub control panel.

In case you can't use semicolons in DNS record, you need to escape them. Please consider following examples:

With semicolons escaped:

v=DKIM1\; k=rsa\; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB\;

With semicolons unescaped:

DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB;

Once you add both DNS records to your DNS provider and you will then need to check the status in StatusHub under settings. To recheck your DNS records status, please use "Recheck DNS records" button

There are four possible states of required/current verification status:

1. Default sending domain

In case you are using default sending email address 'do-not-reply@statushub.io', you do not need domain verification.

2. Unverified sending domain

After setting new sender email address, it's unverified by default, and you need to set appropriate DNS records, otherwise provided email address will not be used 

Postmark:

3. Fully verified sending domain

When domain if fully verified, notification email will use provided email address 

Postmark: 

Note:

All unverified sender domains will not be used in "From:" mail field and instead default " do-not-reply@statushub.com" will be used. However, in that case, your custom email will be used in "Reply-To:" field

online SPF record testing tool. Enter your domain name in the first text box and click Get SPF Record (if any) for a diagnostic of your SPF records

Check whether your DKIM record is valid using the DKIMCore validator

If you've added the DKIM record and are still seeing that it's missing, your DNS provider may require the record be formatted differently

Some DNS providers don't require semicolons be escaped. If you see issues, try removing the backslashes right before semicolons at the beginning and end of the record.

Some DNS providers take longer than others to publish and push the record. If you're adding a completely new record, those often validate within 10-15 minutes. Changing records can take longer, but can vary based on your DNS provider and TTL for the record.